Effective date: 31 August 2026
Forest Payroll provides digital payroll and compliance services. Because our offerings are service-based and often begin with review, setup, validation, or processing work soon after order confirmation, this policy explains how cancellations, revisions, and refunds are handled.
We do not sell physical goods through this website, so no physical return process applies. All listed items are digital payroll, support, onboarding, reporting, or administrative service packages.
If you placed an order by mistake or need to request cancellation before work has started, contact us as soon as possible at [email protected]. If no service work, review, or setup has started, we may approve a full or partial refund at our discretion.
If a service has already entered processing, setup, validation, reporting, compliance review, or delivery preparation, refunds may be reduced or declined depending on the amount of work already completed and the resources already allocated.
Customized payroll support, urgent processing, data correction work, compliance clean-up, and manually prepared deliverables are generally non-refundable once work has begun because these services are allocated specifically to the requesting client.
If you are charged more than once for the same order, we will review the transaction and arrange an appropriate correction or refund after verification.
If you believe a purchased service was delivered incorrectly or did not match the confirmed scope, please email us with the relevant details. We may offer clarification, a correction, a reasonable revision, service credit, or a partial refund where justified after review.
Approved refunds are typically processed within a reasonable timeframe through the original payment method or an equivalent method supported by the payment system used for the order. Final timing may depend on payment provider procedures.
All refund or cancellation requests should be sent to [email protected]. Our business location is Pakistan.
